SOFTWARE SUPPORT
Relax, you’re in safe hands. Our Support Team are highly experienced specialists who’ll have your query logged and worked on quickly. We offer email and phone support every business day of the year.
Support when you need it most
We understand that payroll and invoicing is critical and needs to run as smoothly as possible. We understand you need answers quickly. When it comes to support, we’ve got your back.
EXPERTISE
The right experience ready for you to draw upon
AVAILABILITY
Available all AEST/AEDT business hours
STABILITY
Availability every business day of the year
ADVICE
We've got the questions ready for you
QUALITY ASSURED
Our staff are trained and experienced
FRIENDLY
We are the friendly voice here to help
What support is available?
When it comes to support we’ll do all we can to help. Our Support Team are available via email or phone for all your day to day queries about the software.
If you feel like a refresher on the software, we offer both free and paid training sessions throughout the year. These sessions are hosted by our highly experienced team members, and cover a range of topics so you stay on top of your game. We can also arrange dedicated paid support for you and your team if you need specific training or assistance.
QUICK QUERIES
If you or one of your staff have a quick question about software functionality simply get in touch and we’ll go through the answer with you.
PAID SUPPORT
If you need more than a quick and ready answer you might need some more time. In that case a simple purchase of support time gives you exclusive time.
USER GUIDES
We have loads of guides available for download from the User Guides page. You can also sign up to our mailing list to receive Release Notes and stay up to date on new features.
Account Management
Our dedicated Account Management team will touch base with you throughout the year to ensure you have information about our extensive additional offerings. These include free training sessions, consultancy services, rules build workshops, networking breakfasts and loads more. If you haven’t had a call or visit, and feel your team would benefit from some one on one time with an Account Manager, please send us an email at accountmanagement@astutepayroll.com and we’ll be in touch!
