SOFTWARE SUPPORT

Relax, you’re in safe hands. Our Support Team are highly experienced specialists who’ll have your query logged and worked on quickly. We offer email and outbound phone support every business day of the year.

Support when you need it most

We understand that payroll and invoicing is critical and needs to run as smoothly as possible. We understand you need answers quickly. When it comes to support, we’ve got your back.

EXPERTISE

The right experience ready for you to draw upon

AVAILABILITY

Available all AEST/AEDT business hours

STABILITY

Availability every business day of the year

ADVICE

We've got the questions ready for you

QUALITY ASSURED

Our staff are trained and experienced

FRIENDLY

We are the friendly voice here to help

What support is available?

When it comes to support we have a range of options and services to suit your needs. For day to day queries, our Support Team are available via email from 8.30 AM to 5 PM AEST/AEDT Monday to Friday.

If you feel like a refresher on the software, we offer both free and paid training sessions throughout the year. These sessions are hosted by our highly experienced team members, and cover a range of topics so you stay on top of your game.  We can also arrange dedicated paid support for you and your team if you need specific training or assistance.

We also host weekly training webinars, covering a range of topics including new features. Head over to our Training page to register for free. 

 

SELF SERVICE

Our online Help Centre has plenty of information available at your fingertips and it’s super easy to navigate too. Head on over and check it out! 

PAID SUPPORT

If you need more than a quick and ready answer you might need some more time. In that case a simple purchase of support time gives you exclusive time. 

email support

If you or one of your team members have a question about the software, simply send us an email and we’ll be happy to give you a hand.


Account Management

Our dedicated Account Management team will touch base with you throughout the year to ensure you have information about our extensive additional offerings. These include free training sessions, consultancy services, rules build workshops, networking breakfasts and loads more. If you haven’t had a call or visit, and feel your team would benefit from some one on one time with an Account Manager, please send us an email at accountmanagement@astutepayroll.com and we’ll be in touch!

Join hundreds of Australian companies that trust Astute Payroll to streamline their payroll.

or Email sales@astutepayroll.com for more information.

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