Software Support

Relax, you’re in safe hands. Our Support team are highly experienced specialists who'll have your query logged and worked on quickly. They are available to support you and your team every business day of the year on email, phone, web or live chat.

Support when you need it most

Payroll and invoicing is critical and must always run properly without error or delay. And when times are tight we understand you need answers quickly. That's why our support team are available not just on email but by phone and live chat. When it comes to support we've got your back.

EXPERTISE

The right experience ready for you to draw upon

AVAILABILITY

Available all AEDT business hours

STABILITY

Availability every business day of the year

ADVICE

We've got the questions ready for you

QUALITY ASSURED

Our staff are trained and experienced

FRIENDLY

We are the friendly voice here to help

Client Services team members inclue Shelley, Nicole, Leanne and Matt.

What support is available?

When it comes to support we’ll do all we can to help. We can talk, email, live chat or even screen share to assist you in getting the answers you need.

QUICK QUERIES

If you or one of your staff have a quick question about software functionality simply get in touch and we'll go through the answer with you.

PAID SUPPOPT

If you need more than a quick and ready answer you might need some more time. In that case a simple purchase of support time gives you exclusive time.

USER GUIDES & MANUALS

We have a range of printed User Guides and Manuals that we can send to you for ready reference at your work desk, and our Tech Update emails keep you updated on new features.